At Klyro Steam Pro, we stand behind the quality and performance of our products. We want you to feel completely confident in your purchase, which is why we offer a Risk-Free 60-Day Money-Back Guarantee.
1. 60-Day Money-Back Guarantee
If you are not 100% satisfied with your Klyro Steam Pro for any reason, you may return it within 60 days of delivery for a full refund of your purchase price.
- Eligibility: To be eligible for a return, your item must be in good physical condition with all original accessories, water tank attachments, and packaging included.
- Proof of Purchase: Please provide your original order number and the email address used at checkout.
2. How to Initiate a Return
- Contact Us: Email our customer support team at [email protected] with your order number and reason for return.
- Receive Return Instructions: Our support team will review your request and send you detailed return shipping instructions and the designated warehouse address.
- Ship Your Item: Pack the item securely in its original box. We recommend using a trackable shipping service, as we cannot issue refunds for returned items lost in transit without proof of delivery.
> Note: Unless the return is due to a manufacturing defect or shipping error on our part, return shipping costs are the responsibility of the customer.
3. Refunds & Processing
- Once your returned item is received and inspected at our warehouse, we will send you an email notification confirming receipt.
- Approved refunds are processed immediately and automatically credited back to your original payment method within 3 to 5 business days (depending on your financial institution).
4. Damaged, Defective, or Incorrect Orders
Every Klyro Steam Pro undergoes strict quality control before shipping. However, if your order arrives damaged, defective, or incorrect, please notify us within 7 days of receipt at [email protected] with photos or a short video of the issue. We will send you a free replacement immediately at no additional charge.
5. Cancellations & Address Changes
Orders are processed rapidly through our automated fulfillment center. If you need to cancel or modify an order, please email [email protected] as soon as possible. Once an order has been dispatched from our facility, it cannot be canceled and must follow our standard return process upon delivery.